About Black Winch

Black Winch is the world's exclusive authority in As-A-Service solutions.

We engage, inspire, and empower organisations to realise their Everything-As-A-Service (XaaS) ambitions by helping them build and scale their in-house recurring revenue models.

Our mission: To transform how businesses generate value by enabling sustainable growth through Product-As-A-Service, SaaS, and Everything-As-A-Service (XaaS), powered by innovative tools, proven frameworks, and hands-on execution.‍

About the role

The End-of-Term (EoT) Project Manager makes sure the return and refresh of customer assets runs smoothly from start to finish.

Acting as the main link between the customer, funders, ITAD partners and internal teams, the EoT Project Manager plans ahead, coordinates everyone involved and solves issues when they arise.

The goal is simple: make asset returns easy for the customer, on time and at the best possible value.

This is a hands-on role. The EoT Project Manager needs to be organised, responsive and comfortable dealing with unexpected situations. When something goes wrong, they take ownership and find a solution.

They are also the main point of contact for funders and asset managers on all End-of-Term topics.

The bigger purpose: circularity

This role goes beyond managing asset returns.

Every successful End-of-Term creates an opportunity to extend the life of an asset, give it a second life and reduce unnecessary waste.

By making returns and refreshes work smoothly, the EoT Project Manager helps move from a traditional buy, use, replace model towards a more circular one, where assets are kept in use longer and their value is preserved.

Ultimately, the role helps turn circularity into something that happens in practice, not just on paper.

Job functions

• Manage the End-of-Term process from planning through asset return and refresh.
• Anticipate upcoming contract end dates and start preparing returns early.
• Coordinate customers, funders, ITAD partners and internal teams.
• Make sure customers receive the right information and notifications at the right time.
• Help build clear return and refresh plans for each customer.
• Identify risks and issues early and take action to resolve them.
• Keep all parties informed throughout the process.
• Support funders and asset managers with End-of-Term questions and issues.
• Support Sales when customer or financial decisions are needed.
• Help maximise the value recovered from returned assets.
• Analyses economics related to end of term.

Duties and responsibilities (non exhaustive list)

Coordinate stakeholders

• In charge of End of Turn implementation across all funders and all segment customers.

Anticipate within Refresh strategy perspective

• Align the EoT process across the ecosystem (funders ,AE, Asset Managers etc.)
• Analyze legal aspect surrounding the return to anticipate required operational adjustments
• Coordinates notifications sent to customer to ignite the return/refresh process
• Monitor exception request
• Design Customer return plan meet with customer on recurring basis 

Reverse logistics 

• Align the End of Term process with reverse logistic stakeholders (reseller, funders, customer, ITAD etc.)
• Is the available resource for stakeholders to escalate any logistic/grading encountered issue
• Validate the Sale to ITAD Validate the economy equation and reports to Sales for commercial decision
• Validate conformity of grading report format Challenge ITAD partners grading 

Reconcile the economy

• Monitor Economy View from maturity date till sale of last asset 
• Provide data economic support to Sales decisions for customer reconciliation
• Analyze quarterly End of Life Report

General 

• Complete other duties or responsibilities as assigned by immediate supervisor

What we're looking for

We’re looking for someone who combines structure, energy and a strong bias for action.

Background

• Master’s degree or equivalent experience.
• Project or business management certification is a plus.
• Solid experience managing projects, customers and multiple stakeholders.

You are someone who...

• Gets things done and takes ownership.
• Is highly organised without making things complicated.
• Brings structure when things are unclear or moving fast.
• Stays calm and finds solutions when things don’t go to plan.
• Communicates clearly, simply and transparently.
• Is comfortable working directly with customers and partners.
• Keeps the customer experience front and centre.
• Focuses on outcomes, not just completing tasks.
• Is curious and comfortable using AI and digital tools to work smarter.
• Has excellent data and analytics skills.
• Has excellent professional English, French is a bonus. 
• Works 100% remote.

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